Knowledge Base
Setup guides, feature how-tos and troubleshooting for Be Connect broadband, Cloud PBX, SIP trunking and Microsoft Teams calling.
Be Connect – Smart / AI Auto Attendant
The Be Connect SMART / AI Auto Attendant will try to recognise key words that are spoken by the caller and match these to…
Read article → Cloud PBX featuresBe Connect Auto Attendant – IVR
Auto Attendant is your virtual receptionist or IVR, that can greet all inbound calls and direct the caller to the department they requirer. Example:…
Read article → Cloud PBX featuresBe Connect Call Flow Priority
Setting up Call Flows can be difficult if you don’t how what order features take when set up. Here is a complete list of…
Read article → Cloud PBX featuresBe Connect Call Parking
Call parking allows a person to put a call on hold at one phone and then retrieve the call from another phone. You can…
Read article → Cloud PBX featuresBe Connect Call Pickup
The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account. CALL…
Read article → Cloud PBX featuresBe Connect Call Queuing
Place inbound callers into a virtual queue in the cloud with Be Connect Call Queuing. With support for up to 20 agents call queuing…
Read article → Cloud PBX featuresBe Connect Call Queuing
Long wait times mean abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptionist functions…
Read article → Cloud PBX featuresBe Connect Cloud Forwarding & Inbound Trunking
Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for…
Read article → Cloud PBX featuresBe Connect Extension Dialing
Extension dialling works so that you can internally transfer calls to numbers within your account. They also can work if you set up Auto…
Read article → Cloud PBX featuresBe Connect Faxmail
Be Connect Faxmail works by delivering copies of faxes sent to your number as an email attachment to your Be Connect registered email address.…
Read article → SIP trunking & PBX setupBe Connect Generic SIP Settings for SIP Registrations
If your device is not listed in our user guides then you can usually register any generic SIP v2 compliant devices with just a…
Read article → Cloud PBX featuresBe Connect Hunt Groups
Hunt Groups allow you to distribute phone calls from a single telephone number to a group of up to 10 phone lines. You can…
Read article → Cloud PBX featuresBe Connect Missed Call Notifications
Send email notifications when a call is not able to be answered by the line. Whether you’re working remotely or managing a busy office,…
Read article → Cloud PBX featuresBe Connect PBX Features
What Features do I get with Be Connect Be Connect PBX ? Be Connect Be Connect PBX is a feature-rich solution that scales with…
Read article → Cloud PBX featuresBe Connect Presence & Busy Lamp Field (BLF)
Busy Lamp Field (BLF) is supported on some (but not all) VOIP phones and tells you whether another line or extension within your account…
Read article → Cloud PBX featuresBe Connect Queue Breakout
Queue Breakout enables queueing callers to leave the queue and go to a different cloud PBX feature or number. By combining the feature of…
Read article → Cloud PBX featuresBe Connect Shared Line Feature
Shared Line service enables you to have up to 6 devices or phones registered against a single Be Connect Be Connect number at the…
Read article → Cloud PBX featuresBe Connect Simultaneous Ring
Use Simultaneous Ring to call up to five other phones simultaneously (SimRing) or specify a delay and stagger call flow using Hunt mode. QUICK…
Read article → Cloud PBX featuresBe Connect Star Codes
The following star codes can be dialled from your Be Connect Phone to set up various features from your handset instead of logging into…
Read article → Cloud PBX featuresBe Connect Time Schedules
Most organisations shape the way they handle incoming calls to match their hours of operations. In Be Connect web portal. you can define time…
Read article → Cloud PBX featuresBe Connect Voicemail
Be Connect Be Connect Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal…
Read article → Broadband & internetBroadband / Internet Settings
Default Be Connect Broadband Settings Default router, DNS and SMTP settings are below. ADSL PPP protocol: PPP over ATM (PPPoA) with VC-multiplexed encapsulation (VC-MUX)VPI:…
Read article → Broadband & internetHelp my internet is not working
Having trouble with your Broadband Connection? Try these steps before logging a fault. TROUBLESHOOTING STEPS Step 1: Restart your equipment power off all devices…
Read article → SIP trunking & PBX setupHow to connect a 3CX V18 PBX to Be Connect
Follow this quick start guide to connect a 3CX PBX to Be Connect. Be Connect Portal Instructions Choose between a Peering Trunk or a…
Read article → Microsoft TeamsHow to Setup Be Connect with Microsoft Teams SIP Trunk
Be Connect Be Connect Portal allows you to Setup with Microsoft Teams SIP Trunk. Using Be Connect Microsoft Teams SIP Trunk helps your organisation…
Read article → Microsoft TeamsMicrosoft Teams – User Extension Numbers
MS teams with Be Connect Teams Trunking configuration to allow use of user extension numbers Some teams users may wish to make use of…
Read article → Broadband & internetPPPoE or DHCP?
Be Connect offers flexible connection methods for its Fibre Broadband services, supporting both PPPoE and DHCP (IPoE). Read on to understand which is best…
Read article → SIP trunking & PBX setupSIP Trunking – Outbound Caller ID
Here is how to manage Caller ID Settings for outbound calls on Be Connect SIP Trunks. To ensure correct outbound caller ID presentation, your…
Read article → SIP trunking & PBX setupSIP Trunking – Peering Method
A Peering Trunk enables a trusted network-to-network connection between your SIP PBX and the Be Connect Voice Platform. The main advantage of Peering is…
Read article → SIP trunking & PBX setupSIP Trunking – Register Method
SIP Trunks that use the registration method require authentication from the pilot number on the trunk. There are two configuration options when setting up…
Read article → SIP trunking & PBX setupUsing CLI Passthough with Be Connect Cloud PBX
If you want original caller ID to be presented on diverted/forwarding calls and are using the Be Connect Cloud PBX CLI feature you will…
Read article → Calling ratesVoice Standard Inbound Calling Rates
Country Locality Line Rate New Zealand New Zealand (Inbound from Any Country, Any Locality) Fixed 0 New Zealand New Zealand (Inbound from Any Country,…
Read article → Calling ratesVoice Standard Outbound Calling Rates
Country Locality Rate Afghanistan Fixed 0.55 Afghanistan Mobile 0.55 Albania Fixed 0.11 Albania Mobile 0.11 Algeria Fixed 0.165 Algeria Mobile 0.44 Andorra Fixed 0.055…
Read article → Security advisoriesVOIP Security Advisory
Due to recent increase in attempted network attacks and fraudulent activity, Be Digital recommends customers conduct a thorough review and update of their security…
Read article → SIP trunking & PBX setupWhat is SIP Peering
Some IP-PBX’s cannot be configured to register/login to Be Connect as a client, so for these types of devices SIP Peering is the only…
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