Bring Your Own Modem
Already have a modem you love? Keep it. This guide walks you through connecting and configuring your own modem on your Be Connect Fibre, VDSL or ADSL broadband connection.
Fibre settings at a glance
The standard settings for most Be Connect Fibre connections (DHCP, the default).
- Connection type
- DHCP / IPoE
- VLAN tagging
- 10 Tagged
- Username / Password
- Not required
- MTU
- 1500
Is your modem compatible?
A quick checklist to make sure your own modem will work on the Be Connect network before you begin.
Fibre: WAN/Internet port
For Fibre, your modem (router) must have a WAN or Internet Ethernet port to connect to the ONT box on your wall. A modem with a WiFi 6 router built in gives you the best speeds.
VDSL / ADSL: DSL port
For a copper connection, your modem needs a built-in DSL modem with a DSL/phone port, and must support the VDSL2 or ADSL2+ standard your line uses.
Comfortable with setup
You’ll enter a few network settings in your modem’s admin panel. If that’s not for you, grab a pre-configured Be Connect modem and we’ll handle everything.
Connect & configure your modem
Choose your connection type below for the physical setup steps and the exact network settings to enter.
Power up
Place your modem near the ONT box, connect it to power and switch it on.
Connect to the ONT
Run an Ethernet cable from your modem’s WAN/Internet port to the live port on the ONT.
Enter settings
Log in to your modem and apply the settings in the table below, then save.
Connect & test
Join by WiFi or Ethernet and load a website to confirm you’re online.
Fibre connection settings
Fibre connection settings — DHCP (default)
| Connection type | DHCP / Dynamic IP (IPoE) |
|---|---|
| VLAN tagging | 10 (Tagged) |
| Username / Password | Not required |
| MTU | 1500 |
| IPv6 | Enabled (DHCPv6 / SLAAC) |
Fibre connection settings — PPPoE
| PPP protocol | PPP over Ethernet (PPPoE) |
|---|---|
| Encapsulation | 802.1Q (VLAN tagging) |
| VLAN tag ID | 10 |
| MTU | 1492 |
| Username | your Be Connect broadband username |
| Password | your Be Connect broadband password |
These are the standard settings for most Be Connect Fibre connections. Some plans use PPPoE instead (see the PPPoE table above) — if you can’t get online, call us on 0800 233 444 and we’ll confirm your exact details.
Power up
Place your modem near a working phone jack-point, connect power and switch it on.
Connect the line
Plug a DSL/phone cable from your modem’s DSL port into the jack-point (use a splitter/filter if needed).
Enter settings
Log in to your modem and apply the VDSL settings below, then save.
Connect & test
Allow a minute to sync, then join and load a website to confirm you’re online.
VDSL connection settings
| Connection type | PPPoE |
|---|---|
| DSL standard | VDSL2 |
| VLAN ID | 10 |
| Username | your Be Connect broadband username |
| Password | your Be Connect broadband password |
| Encapsulation | LLC |
| MTU | 1492 |
Don’t have your broadband username and password? Call 0800 233 444 and we’ll get them to you.
Power up
Place your modem near a working phone jack-point, connect power and switch it on.
Connect the line
Plug a DSL/phone cable from your modem’s DSL port into the jack-point through a line filter.
Enter settings
Log in to your modem and apply the ADSL settings below, then save.
Connect & test
Allow a minute to sync, then join and load a website to confirm you’re online.
ADSL connection settings
| Connection type | PPPoE |
|---|---|
| DSL standard | ADSL2+ |
| VPI / VCI | 0 / 100 |
| Encapsulation | LLC / SNAP |
| Username | your Be Connect broadband username |
| Password | your Be Connect broadband password |
| MTU | 1492 |
Settings can vary by line and hardware. If these don’t connect you, our team on 0800 233 444 can confirm the right values for your service.
Find your modem
First check your cabling looks like the diagram below, then pick your modem brand and model for a quick setup guide.
Filter by connection type and brand, then pick your model:
Connection type Brand ModelBYO modem FAQs
Will my old modem work on Be Connect Fibre?
Most modern modems will, as long as they have a WAN/Internet Ethernet port to plug into the ONT. Very old modems that only have a DSL port won’t work on Fibre — they’re for copper (VDSL/ADSL) connections only.
Do I need a username and password?
For Fibre, usually no — the connection authenticates automatically. For VDSL and ADSL you’ll need your Be Connect broadband username and password. If you don’t have them handy, call us on 0800 233 444.
I’ve entered the settings but I’m not online — what now?
Double-check the connection type and (for VDSL) the VLAN ID, then reboot the modem and give it a minute to sync. Still stuck? Our support team can confirm the exact settings for your line — call 0800 233 444 or contact us.
Can I use a WiFi mesh or extender with my modem?
Yes. Once your modem is online you can add mesh units or WiFi extenders to widen coverage — just follow the manufacturer’s pairing instructions.
Would you recommend a Be Connect modem instead?
If you’d rather not configure anything, a Be Connect modem arrives pre-configured — plug it in and you’re online, with full support if anything goes wrong. See our broadband plans or call 0800 233 444.
Rather we handle the tech?
Get a pre-configured Be Connect modem with your broadband plan — plug in, connect, and you’re online, fully supported by our NZ-based team.
